Collection and Recovery Solutions 2007 offers a wealth of educational opportunity, expressly targeted for operational executives involved in collection and recovery operations and strategy, with quality presenters discussing timely topics from Regulatory and Legislative changes, Bankruptcy Case Law, Debt Sales Operations and Strategies, Strategic use of Technology and our ever popular Creditor Round Table sessions, addressing collection and recovery operational issues.

General Session
Key Note Session: Managing within the Tornado/Ignition Strategies for Leadership How often does it feel as if our business lives are lived in a tornado, managing internal operations, internal constituencies, and external recovery operations. It’s really about people and relationships. Getting things done with and thru others is the greatest challenge we have in business today. Michael Hoffman will kick off our conference with a high-energy audience participation session as we step into the tornado.
10:30 AM - 11:15 AM	Regulatory Update - Including an FTC Regulatory Update covering Privacy, Identity Protection, Compliance and FDCPA
11:15 AM - 12:00 PM	Legislative Update – Will review State and Federal legislative changes and forecasts related to Compliance, FDCPA, Privacy, and Data Security issues.

Three Concurrent Tracks

Bankruptcy Update

Bankruptcy Update – A review of the evolving Bankruptcy Case Law and the related Operational issues, with emphasis on strategies that Secured and Unsecured Creditors might implement to address the challenges and opportunities presented. We welcome back Henry E. Hildebrand III, Chapter 13 Trustee from the Middle District of Tennessee and Alane Becket, Partner in the firm Becket & Lee, LLP. Moderated by Don Hill. Melyssa Barrett of Visa USA, and Carolyn Brown, Nissan Motor Acceptance Corporation will provide an Operational Perspective.

Debt Sales Track Agenda
Debt Sales Track – A series of Speakers discussing the Strategic and Operational aspects of the Sales process. What strategic advantage can the implementation of a debt sales process bring to your organization? What pre and post sales operational issues exist and how can they best be addressed? Learn from the successes and near successes of your peers. Moderators: Tony L'Abbate & Bob Deter, Hudson & Keyse, LLC.
1:30 PM - 2:00 PM	Introduction to the Industry The significant contribution of Debt Sales to the Credit cycle and the value a structured Debt Sales strategy can bring to a Financial Services provider.
2:00 PM - 2:45 PM	The Creditors Perspective: Pre-Sale Thoughts, Processes, and Concerns A panel discussion of Debt Sales Strategy, including sales philosophy, stake-holder communication and involvement, inventory identification, scoring and segmentation, sales file structure and security, identifying and communicating with sales partners, due diligence, bid process and contract negotiations.
3:15 PM - 4:00 PM	The Buyers Perspective: Age, Quality, Media, and Price A panel discussion of purchase strategy and concerns to further the understanding of how a Debt Buyer views the information available on portfolios listed for sale. This includes the age and type of accounts, the type of internal and external pre-sale collection efforts that have occurred, and the availability and accessibility of supporting documentation for the accounts included.
4:00 PM - 4:45 PM	Post Sale Issues and Solutions A panel discussion of Creditors and Debt Buyers, reviewing post-sale issues. This will include provisions for post-sales communications, bankrupt accounts, buy-backs or account replacements, support and fulfillment of media requests, and dispute resolution.

Technology Strategies Track Agenda
Technology Strategies – How can you enhance and improve your operation by managing and integrating available and evolving technology in the fields of Scoring, Analytics, Skiptracing, Communication, and Payment Solutions? What tools from the wide selection presented to you make the best fit with your operation? These are some of the questions that will be explored in a series of panel discussions. Whether you are at the technological summit or just beginning the climb, there are tools, techniques, and guidance here for you to choose from. Moderator: Mike Cushing, Fourscore Resource Capital.
1:30 PM - 2:00 PM	Payment Gateways in a Changing Landscape A Panel Discussion of payment solutions including Check by Phone, ACH by Phone, on-line payments, IVR payments, bank payment files, and on-line debt settlement solutions.
2:00 PM - 2:45 PM	Dialers, IVR, and Voice Over IP: Optimizing Contact Solutions. A panel discussion exploring the strategic use of a wide variety of available technology to increase and enhance contact rates and collector effectiveness. The solutions discussed will include Hosted and Un-hosted Dialers and Voice Response systems, and Voice Over IP.
3:15 PM - 4:00 PM	Skip Trace Solutions – Portfolio Challenge A panel discussion as three Skip vendors review the same two portfolios and discuss the results and their suggested strategies for use of the information identified.
4:00 PM - 4:45 PM	Skip Trace Solution – The Users Perspective The client’s perspective is added to the above panel as the strategy session continues. The discussion will include expected results and how the client might integrate the skip results into their contact and collection strategy.

Creditors Round Tables

Once again, a knowledgeable and experienced group of Creditors will hold a series of discussions on a wide range of Operational issues that are common to the Collections and Recovery Management landscape.

Arbitration: Issues and Solutions in Proactively Managing a Successful Program Kim Londergan, Bank of America

Ask the Regulators: Conversations with the Federal Trade Commission Rebecca Kuehn, Federal Trade Commission

Collection Agency and Attorney Auditing Bev Evancic, Resource Management Services, Inc.

Collection and Recovery Project Management Kevin Sciulli, BMW Financial Services NA, LLC

Collector Morale and Motivation Paul McCoy, Columbia Credit Union

Data Breaches & Information Security Oscar Marquis, Oldaker, Biden & Belair, LLP

Disaster Recovery: Follow-up Lessons from Katrina Al Lord, Whitney National Bank

Exploring Effective Legal Strategies Paula Catterall, Sterling Jewelers, Inc.

Global Debt Sales Elizabeth Fischetti, Citibank N.A.

Internal Recovery & Contingent Outsourcing Joseph Adams, Collins Financial Services, Inc.

Managing the BPO Project Patricia Terpilowski, Nissan Motor Acceptance Corporation

Managing the Vendor Relationship John Griggs, Capital One Auto Finance

Scoring Strategies for Collections and Recovery: Analytics and Solutions Tim Gregory, Union Bank of California

More specifics will be forthcoming as they are finalized.