Title: Disaster Recovery: Follow-up Lessons from Katrina

About Al Lord:
Albert Lord is presently a Vice President in the Credit Administration Division, with responsibility for the collection of all charged-off assets system wide. Al joined Whitney National Bank in December of 1989 and has 33 years banking experience, most of which is in the collections arena. ... Read More » When not “chained” to his desk, he is an officer of the Recovery Manager’s Forum (a national peer group of Recovery Managers); a member of several financial industry organizations; as well as president of several civic and educational organizations.

Al has been married for 30 years with two great kids and is an Air Force veteran.

Title: Bankruptcy Update

About Alane Becket:
Alane A. Becket is a managing partner at Malvern, PA based Becket & Lee LLP, a law firm specializing in the representation of consumer creditors and debt purchasers in bankruptcy matters. The firm’s services include volume secured and unsecured claim processing, filing and transfers, claim defense, ... Read More » preference and fraudulent transfer defense, auto deficiency claims practice, prosecution of non-dischargeability actions, and objections to confirmation, among others. Ms. Becket graduated from the Pennsylvania State University and Widener University School of Law. She was admitted to practice in Pennsylvania and New Jersey in 1992 and has continually represented creditors and debt purchasers in commercial and bankruptcy matters and FDCPA defense since that time.

Ms. Becket is a member of the National Association of Chapter Thirteen Trustees (NACTT), the National Association of Bankruptcy Trustees (NABT), the American Bankruptcy Institute (ABI), where she is a contributing editor and authors an annual column for the “Consumer Corner”, the National Association of Retail Collection Attorneys (NARCA), where she serves on both the Education Committee and the Debtor Scam Task Force, the American Collector’s Association and is an associate member of the Debt Buyer’s Association.

Ms Becket has presented seminars on the Bankruptcy Abuse Prevention and Consumer Protection act of 2005 at Resource Management Service’s Educational Forum for Creditors, the American Collector’s Association annual meeting, the NARCA fall conference, and for the Strategic Research Institute and the American Conference Institute.

Title: Legislative Update – Will review State and Federal legislative changes and forecasts related to Compliance, FDCPA, Privacy, and Data Security issues.

About Barbara Sinsley:
BARBARA SINSLEY (Barron, Newburger, Sinsley & Wier PLLC.) Barbara received her B.A. in Behavioral Science and Law and Psychology from the University of Wisconsin-Madison and her J.D. from South Texas College of Law. She was admitted to practice law before the Florida Supreme Court in 1990, and she is also admitted to practice before the United States District Court for the Middle District of Florida and the United States Court of Appeals for the Eleventh Circuit. Ms. Sinsley was Certified by the Supreme Court of Florida as a Mediator in 2001. ... Read More »

Immediately prior to joining the firm Ms. Sinsley was Vice President and Compliance Counsel for Asset Acceptance Capital Corp. Prior to joining Asset Acceptance in 2002, she was a partner at the firm of Marshall, Dennehey, Warner, Coleman, and Goggin, in charge of the firm's Fair Debt Collections Department. From 1995 to 2002 Ms. Sinsley represented numerous attorneys, foreclosure firms, collection agencies, and major lending institutions in class actions and individual suits under the Fair Debt Collection Practices Act, as well as handling matters involving commercial litigation, creditors' rights, and bankruptcy.* She began her career in collections and from 1990 to 1995 she represented major lending institutions in Florida on collection matters on a state-wide basis. She also was counsel to the Association of Florida Foreclosure Attorneys and assisted in securing the amendments to the Florida Consumer Collection Practices Act. Ms. Sinsley has frequently acted as a private consultant in class actions. She represented Wells Fargo as amicus curiae in In Re: Martinez, 266 B.R. 523 (S.D. Fla. 2001). She has been quoted in the Wall Street Journal, Lawyers Weekly USA, the Tallahassee Democrat, and the St. Petersburg Times.

Ms. Sinsley is a member of the Florida Bar. She is a member of the National Association of Retail Collection Attorneys (NARCA) where she serves on the Laws and Legislation Committee, and is the co-founder and the co-chairperson of the In-house Counsel Division of NARCA. She is an active member of ACA International as a Maplist member, and has been awarded the Red Coat Award by the ACA. She is a member of DBA International, where she serves on the Association's Legal Advisory Panel. She serves as the DBA's General Counsel.

Title: Collection Agency and Attorney Auditing

About Bev Evancic:
Bev Evancic has almost 20 years experience in collection and recovery. She has managed all phases of collection and recovery operations, including automated dialer units, bankruptcy and legal units, skip tracing units, internal collections, outside collection agency networks, and Consumer Credit Counseling. ... Read More »

As a Consultant for Resource Management Services, Inc., Bev has spearheaded collection and recovery best practices reviews for many top credit grantors. Her articles on dialer operations, agency management and bankruptcy best practices have been widely publicized.

Prior to joining Resource Management Services, Inc. in 1995, Bev managed the Recovery Department for AT&T Universal Card Services where she reengineered the bankruptcy, probate, internal and litigation processes.

Moderator: Debt Sales Track

About Bob Deter:
Bob Deter is Vice President of Acquisitions at Hudson & Keyse and is responsible for acquiring debt portfolios. Prior to joining the firm, Bob spent 17 years with Discover Card. He headed Discover’s debt sales department where he managed approximately $12 billion in debt portfolio sales. ... Read More » In addition he managed all levels of collections, as well as training and quality implementation for the National Recovery Center. Known throughout the consumer debt industry, Bob has been a speaker as well as a round table leader at several of the largest Debt Sales and Collection Industry conferences.

Title: Dialers, IVR, and Voice Over IP: Optimizing Contact Solutions

About Bob Myers:
Bob Myers has been involved with the development of VoIP products since February, 2000. In 2003, Bob became the Executive Vice President of Sales at Global Connect, a privately-held VoIP company located in Mays Landing, NJ. ... Read More » Bob is a cofounder of Global Connect and his responsibilities include managing national & internal sales teams and the development of innovative collection solutions. Bob has been instrumental in growing the company from 5 to 45 employees in under 2 years. Prior to entering the voice broadcasting industry, Bob completed 25 years in the public sector. His responsibilities were in public safety, research & planning, HR and contractual negotiations. Bob also owned and operated a highly regarded construction company providing products, services, and technical training to the managed housing industry form 1986 – 2001. Bob is a team player and promotes relationships as the key to growing your business along with solid product offerings.

Title: Operational Perspective

About Carolyn Brown:
Carolyn Brown’s responsibilities include management of the Bankruptcy and Legal Action Recovery Department, in the Consumer Portfolio Services Division of Nissan Motor Acceptance Corporation (NMAC) and Infiniti Financial Services (IFS). In this capacity Ms. Brown has responsibility over
... Read More »

the pre and post charge off bankruptcy and legal action recovery portfolio. Additionally, Ms. Brown oversees NMAC/IFS outside counsel in all 50 states and territories.

Ms. Brown is respected and characterized by colleagues and peers as a passionate advocate for creditor’s rights. Her expertise and common sense leadership is widely respected in the bankruptcy industry.

Ms. Brown is a member of the National Association of Chapter Thirteen Trustees (NACTT), the National Association of Bankruptcy Trustees (NABT), and the American Bankruptcy Institute (ABI). She participated in the 2006 Advanced Consumer Bankruptcy Practice Institute and has served as a panel member at the NACTT conferences. Ms. Brown mixes Texas common sense with the United States Bankruptcy Code to protect the interest of NMAC/IFS.

Title: Skip Trace Solution - Portfolio Challenge

About Dan Buell:
Dan Buell is the Director of Marketing for Experian’s Consumer Information Solutions Marketing group where he is responsible for the development, management and marketing for Experian’s Collections Products and Solutions.
... Read More »

Mr. Buell began his career in the credit and collections industry with software developer Ontario Systems. He has also served as the Director of Information Services for OSI, Chief Operating Officer for Machol & Johannes, P.C. and President of Americall Group, Inc.

An active speaker at industry events, Mr. Buell recently spoke at the 2004 TSYS Risk Conference, 2004 HSBC User Conference, 2005 Progressive Group Alliance CEO Summit, 2005 and 2006 Collection Technology Summit and the 2006 Telecommunication Risk Management Association Interactive Learning Lab.

Mr. Buell graduated from Ball State University and holds a Masters in Business Administration with honors.

Moderator: Bankruptcy Update

About Don Hill:
Don Hill is Executive Vice President of National Bankruptcy Services (“NBS”), the leading nationwide provider of complete bankruptcy management services to lenders of residential mortgages and automobile loans. Combining expertise and technology, NBS provides significant financial and operational benefits to secured lenders in the management and servicing of their loans in bankruptcy.
... Read More »

Don has been involved in the bankruptcy recovery industry since 1992, when he became President of Creditors Bankruptcy Service. Previously, he was with Computer Sciences Corporation and its Credit Services company where he was Executive Vice President, responsible for credit reporting sales and operations. Don began his business career with IBM.

His long held interest in the credit industry extends beyond his occupation. He served as President of the Credit Industry Research Council and is a member of the American Bankruptcy Institute and the National Association of Chapter 13 Trustees. He is also former Vice Chairman of the Consumer Data Information Association, where he was instrumental in creating the first Credit Reporting Resources Guide.

Don earned a Master’s degree in Statistics from Florida State University after graduating from Louisiana College with a Bachelor’s degree in Mathematics.

Title: Global Debt Sales

About Elizabeth Fischetti:
Elizabeth Fischetti has twenty-five years in the Credit Card industry. Her current role is Regional Collections head for Latin American Region of Citibank. Credit Officer. Liz is also a steering committee member of the Global Collections Group for Citibank.
... Read More »
Liz is responsible for all aspects of collections from strategy, policy approval, portfolio sales, training and people. Liz manages Collection Operations for Central Americaand South America including: Argentina, Brazil, Chile, Colombia, Costa Rica, El Salvador, Honduras, Mexico, Nicaragua, Panama, Peru, and Venezuela,.

Prior to joining Citibank three years ago, Liz spent three years with Discover Card where she was responsible for Collection strategy, including skiptracing for the open file.

Prior to joining Discover Card, Liz held various positions managing operations for American Express for eighteen years. The operations positions were related to Collections and Customer Service. Her last assignment with American Express was Vice President of Customer Service.

Title: Bankruptcy Update

About Henry E. Hildebrand III:
Henry E. Hildebrand III has served as Standing Trustee for Chapter 13 matters in the Middle District of Tennessee since 1982 and as Standing Chapter 12 Trustee for that district since 1986. He also is of counsel to the Nashville law firm of Lassiter, Tidwell & Hildebrand, PLLC.
... Read More »
Mr. Hildebrand graduated from Vanderbilt University and received his J.D. from the National Law Center of George Washington University. He is a fellow of the American College of Bankruptcy and serves on its Education Committee. He is Board Certified in consumer bankruptcy law by the American Board of Certification and serves on its Board of Directors. He is Chairman of the Legislative and Legal Affairs Committee for the National Association of Chapter 13 Trustees and serves on the Consumer Bankruptcy Subcommittee of the American Bar Association’s Business Law Committee. He is also on the Board of Directors of the American Bankruptcy Institute.

Mr. Hildebrand has served as case notes author for The Quarterly, a newsletter dealing with consumer bankruptcy issues and Chapter 13 practice in particular since 1991. He is a regular contributor to the American Bankruptcy Institute Journal. He is an adjunct faculty member for the Nashville School of Law.

Title: Payment Gateways in a Changing Landscape

About Howard C. Knauer:
Howard Knauer is a Senior Executive with broad experience in Consumer Collections, Credit, Risk Management and Debt Selling and Purchasing. Howard is particularly skilled in enhancing business profitability through portfolio and process improvements. He possesses a track record of introducing innovative analytical techniques in the collection/portfolio field to increase performance. Howard is experienced in operational restructuring and building highly effective operational departments. He also has a strong background in Financial Planning, with particular emphasis on improving short and long term profitability in both large and entrepreneurial organizations. ... Read More »

Howard is a proven Manager with strong people management skills who excels in building high performance teams. He also has been a major contributor in improving overall business profit and loss performance from target marketing and cost management perspectives. Howard has been involved in several turnaround and start-up operations, and he has consistently delivered outstanding results in all assignments.

• Howard currently is President of DRV Capital, LLC a wholly owned subsidiary of Debt Resolve Inc which completed a public offering in November 2006 and is listed on the American Stock Exchange. Debt Resolve offers a patented software product to creditors, debt buyers and collection companies to facilitate settlement of consumer debt through the internet. DRV Capital acts as a debt buying company which purchases accounts to utilize innovative collection strategies incorporating usage of the Debt Resolve software to prove the benefit of adding the internet channel to collections. The company’s focus is to be consumer friendly and provide consumers with an ability to resolve their debt with dignity.

• Prior to joining Debt Resolve in 2005 Howard held senior management positions at three national collection companies. He was a Managing Director of eCast Settlement Corporation a wholly owned subsidiary of Bear Stearns & Co engaged in the purchase of consumer debt accounts and Chapter 13 bankruptcy accounts. He also has held senior collection and credit policy positions at several major companies including Fleet Boston, Chemical Bank, Citicorp and American Express.

Howard graduated from the City College of New York with a BA in Political Science and Economics. He attended the Bernard M. Baruch College of the City University of New York while working full-time, and received an MBA in Finance and Investments. He was recognized by his peers with a lifetime achievement award in 2005 at the annual Collection and Recovery Conference for his collection contributions. Howard currently lives in Lakeville, MN with his wife. He is a member of the American Collectors Association. Howard has spoken at several Collection, Debt Buyers, and Recovery Conferences.

Title: Skip Trace Solutions – The Users Perspective

About James Christopher Lee:
As Vice President of Strategy and Analysis for Asset Acceptance Chris' primary responsibilities include liquidation strategy for purchased portfolios, inventory management, corporate strategy, information acquisition, and managing the Asset Acceptance agency network. Prior to joining Asset Acceptance, Chris was with Capital One where he worked with its purchased debt division.

Title: Internal Recovery & Contingent Outsourcing

About Joe Adams:
A 25 year veteran of the accounts receivable management industry, Joe is the President and Chief Operating Officer of Paragon Way, Inc, a wholly owned subsidiary of Collins USA Inc. Immediately prior to joining Paragon Way, he served as the Senior Vice President of Consumer Finance North America Recovery for CitiFinancial and CitiMortgage, responsible for non-credit card recovery in the U.S, Canada and Puerto Rico.. ... Read More »

Joe began his career as a collector with the Financial Collections Agency (FCA) and worked as a collections manager at American Creditors Bureau (ACB). He spent 16 years at First USA/Bank One, holding senior management positions with both the credit card issuing and merchant acquiring divisions of the company. Joe also was the Vice President/Senior Operations Manager at Asset Management Outsourcing. He is an alumnus of Cheyney University.

Joe and his wife Carolyn reside in the Dallas area, where he is active in the National Kidney Foundation, serving on the Board of Directors of the North Texas chapter.

Title: Managing the Vendor Relationship

About John Griggs:
For the past six years, John has been the Managing Vice President of Customer Servicing at Capital One Auto Finance, based in Dallas, Texas. In that role, he is responsible for leading all of the customer service, collections, repossession, vehicle remarketing, recoveries, document management, and payment processing activities for their $24 billion auto portfolio. ... Read More »

Prior to joining Capital One, John’s experience included over twenty-three years with Citigroup, Household International and Bank One in both operations and financial roles. He has worked in a wide variety of financial services segments, including auto, sub-prime auto, home equity, sub-prime home equity, mortgages, private label credit cards, unsecured loans, and securities brokerage.

John is currently on the Board of Directors of the national Automotive Finance Association. Previously, he has also served on the Board of Directors and Executive Committees of the American Financial Services Association and the National Home Equity Mortgage Association. He was also one of the organizers and initial Board members of the Consumer Credit Counseling Services of Greater Chicago, now one of the largest consumer credit counseling services in the U.S. John served as its Chairman for two terms.

Title: The Creditors Perspective: Pre-Sale Thoughts, Processes, and Concerns

About John Frey:
John has almost 40 years of experience in the financial services industry with credit granters, collection agencies, debt buyers, and BPOs. John began his career at American Express in 1968. He managed a number of organizations during his 22 years with American Express. He has held senior positions with HHL Financial Services (a major healthcare collection agency), First Card Services (First Chicago); and Chevy Chase Bank. ... Read More »

John was Vice President of Collection at Creditrust. At the time Creditrust was the nations largest purchaser of distressed portfolios. In that position John managed over 1,000 collectors in three sites.

Prior to his current position as Executive Vice President of Collection and Recovery at Compass Bank, John was Chief Operating Officer and Advisor at Tracmail India. Tracmail is an offshore outsourcing company headquartered in Mumbai, India. John managed over 1,000 collection and customer service representatives in two sites and coordinated outsourcing operations with a number of clients in the United States and Canada.

In his current position at Compass Bank John manages all of the retail Collection and Recovery operations for all of their lending products.

Title: The Creditors Perspective: Pre-Sale Thoughts, Processes, and Concerns

About John Hart:
John Hart is the Recovery Leader for the Americas Region for GE Money. Previously he held a variety of leadership positions at Chase Card Services both in Collections and in Recoveries. Between GE and Chase, John has 5 years experience as a seller of charged-off credit card receivables. John holds ... Read More » Masters Degrees from the University of Texas at San Antonio and from Princeton Theological Seminary, and a Bachelors degree from Arizona State University.

Title: Dialers, IVR, and Voice Over IP: Optimizing Contact Solutions

About John Keyes:
John Keyes has more than 20 years of experience in the software industry, with roles in marketing, professional services and engineering. As Director of Product Management at SoundBite Communications, John is responsible for gathering customer requirements, prioritizing product and feature plans, and ... Read More »
serving as an evangelist for SoundBite and voice messaging technology. He meets frequently with customers and partners to ensure that SoundBite continues to provide industry-leading voice messaging solutions. Prior to his current position at SoundBite, John held positions at Open Market, Sun Microsystems and Microsoft.

John received a BS in Computer Science from Syracuse University and an MBA from Northeastern University.

Title: Skip Trace Solution - Portfolio Challenge

About John Schaeffer:
John Schaeffer holds the position of managing member at Interactive Data, a leader in right party contact solutions that specializes in locating difficult to find individuals. Based in Atlanta GA, Interactive Data offers a variety of search products, including Social Security, Real Estate Listings, Death Index, and Bankruptcy listing searches, as well as Data Warehousing and cost-efficient unmask-pricing for Directory Assistance. ... Read More »

Before joining Interactive Data, Mr. Schaeffer was Vice President of ACR, a computer company that provided consulting, software and hardware solutions to the collection and financial markets. During that time, he provided voice and data consulting services to several large collection agencies throughout the country. Leveraging his strong background in data and technology based services; Schaeffer has designed Interactive Data to provide solutions that cater to the specific needs of consumer creditors and debt purchasers.

Mr. Schaeffer is an associate member of the Debt Buyer’s Association and is a regular contributor to skip tracing, debt recovery and data recovery publications.

Title: Arbitration: Issues and Solutions in Proactively Managing a Successful Program

About Kim Londergan:
Kim Londergan is Vice President of Legal Recovery at Bank of America where she is responsible for overseeing the collection attorney firm relationships and processes for all the consumer and commercial products. ... Read More »

Kim has 15 years of experience with the organization, where she has held management positions in Recovery, Business Card and Consumer Lending Collections and Mortgage Sales.

Title: Operational Perspective

About Melyssa Barrett:
As Group Director of Loss Mitigation Services, Melyssa is responsible for keeping Member financial institutions up to date on bankruptcy issues. In this role, she is responsible for managing bankruptcy data, publishing bankruptcy statistics and bankruptcy research projects.
... Read More »

A 22-year veteran to the financial services industry, she is also responsible for Credit Risk Solutions focusing on processing products that add value to Member financial institutions. From bankruptcy prediction to bankruptcy recovery, she focuses on mitigating losses and improving recovery. In addition, she is responsible for financial education for "at-risk" consumers to reduce recidivism and mitigate risk. Melyssa sits on the Board of Directors for the American Bankruptcy Institute, Consumer Credit Counseling of San Francisco, the Advisory Board for the National Foundation for Credit Counseling, the National Data Center, and is a member of the National Association of Chapter 13 Trustees, and the National Association of Bankruptcy Trustees. She more frequently presents to Visa Members on bankruptcy and loss prevention strategies.

In 1989, Melyssa began her Visa career as a point-of -sale representative, where she provided support to Members and merchants through the Visa point-of-sale help desk. Prior to joining Visa, Melyssa spent seven years with Citibank. In her last position there as Bankruptcy Recovery Manager she was responsible for managing various bankruptcy related projects. She also spent time at Wells Fargo in retail banking. Melyssa holds a Bachelor of Science in Marketing.

Moderator: Technology Strategies

About Michael Cushing:
In his over 12 years of experience in the distressed debt industry, Mr. Cushing has been directly involved in more than 200 portfolio acquisitions of different debt types, totaling in excess of $4.5 billion. This experience includes all aspects of debt purchases from analysis and contract negotiation to managing of the portfolios after the acquisition. ... Read More »

Currently, Mr. Cushing is Vice President of Business Development for Fourscore Resource Capital, LLC. Where along with a number of internal corporate initiatives, his major responsibilities are to expand current client relationships within the existing marketplace, create and develop strategic business partnerships, plus explore and invest in new asset classes for debt buying opportunities.

Previously, Mr. Cushing was the Chief Financial Officer of Vision Management Services, a Member and Vice President of PRS Assets, LLC (PRS), and was the Chief Financial Officer of Performance Capital Management (PCM), Performance Telecom and Performance Development.

Mr. Cushing is currently an Incumbent DBA International Board Member.

Mr. Cushing graduated from the University of California at Santa Barbara with a Bachelor of Arts in Business Economics. Mr. Cushing became licensed as a Certified Public Accountant in the State of California while employed by the certified public accounting firm of PricewaterhouseCoopers (formally known as Coopers and Lybrand) and is also a member of the American Institute of Certified Public Accountants.

Title: Keynote Speaker

About Michael Hoffman:
Michael Hoffman, CSP* has been igniting Fortune 500 organizations with his workshops and keynotes for over a decade. His firm, Igniting Performance, is a Dallas-based training and consulting firm specializing in the areas of leadership, sales, and customer loyalty. ... Read More »

From small independent entrepreneurs to blue chips, Michael can count companies such as IBM, EDS, Microsoft, ExxonMobil, State Farm, AFLAC, VHA, Capital One, Oracle, and hundreds more as not only clients but repeat customers. Using his performance comedy and interactive delivery, he has conducted extensive personal and professional development seminars for thousands of people across the United States and abroad.

Michael brings a one-of-a-kind background to the stage: waiter, disk jockey, entrepreneur, TV host, salesperson, sales manager, human resource generalist, and national sales trainer.

As a father of four: three teenage girls – 17, 16, 14 – and a son of 13, Michael is committed to igniting performance in your business (or any other excuse to get him out of the house.) He, his wife of 22 years, and his teens reside in Carrollton, Texas.

Effective training combines the right informational tools with the right motivation. Motivation alone is fleeting, but the right tools without motivation are lifeless. Michael delivers both.

Title: Data Breaches & Information Security

About Oscar Marquis:
Mr. Marquis is a frequent speaker on privacy, credit reporting and other information management topics. He has testified before Congress and the legislatures of many states on privacy and credit reporting issues, and he has appeared on CNN and Nightline. ... Read More »

Prior to joining Oldaker, Biden, & Belair, Mr. Marquis served as General Council of Trans Union LLC for over fifteen years, where he was responsible for all of the company's legal, government, and public affairs. He served on the company's executive council and was involved in all major business initiatives. He negotiated consent agreements with the FTC and with Attorneys General of eighteen states.

Title: Managing the BPO Project

About Patricia Terpilowski:
Tricia Terpilowski is a 22 year veteran in the collection industry and for the past 16 years, has worked at Nissan Motor Acceptance Corporation based in Irving, TX. Her primary focus the past two years has been in support of Nissan North America’s Global Service Efficiencies initiative. ... Read More » Trish’s hands on approach were integral to the outsourcing transition and successful deployment of the overseas operation. Since then, she has continued to support the overseas operation and expansion of the BPO relationship for the Front-end Collections Department.

Title: Collector Morale and Motivation

About Paul McCoy:
As Vice President of Collections at Columbia Credit Union, Paul McCoy’s efforts and expertise in assisting members in difficult situations has been phenomenal since joining Columbia in 1997. Responsible for reviewing and forecasting delinquencies and loan losses for Columbia’s entire lending portfolio, Paul’s team has achieved the lowest level of loan delinquencies ever experienced at Columbia. ... Read More »

Paul holds a Bachelor of Science Degree in Management at Oregon State University with a minor in Behavioral Sciences. His family includes his wife, June, their three children, Megan and twins, Haley and Rachel, and their two dogs, Maxx and Milo.

Along with his motivation to immerse himself in performing his job, Paul is committed to serving the community where he lives and works. Currently serving on the Board of Directors as President for the Credit Association of the Pacific Northwest, his passion to serve others is demonstrated in his volunteer work for the Blind Olympics, Red Cross, plus other community organizations and local fundraising events.

Title: Exploring Effective Legal Strategies

About Paula Catterall:
Paula Catterall has served as Senior Director of Recoveries for Sterling Jewelers, Inc. of Akron, Ohio since 2000. Sterling is the nation’s largest retail jeweler and operates under various store names including Kay, Osterman, Goodman, Marks and Morgan, and JB Robinson Jewelers, as well as Jared the Galleria of Jewelry. Sterling offers its own credit programs and services its own receivables. ... Read More »

Paula began her career as a management trainee for Sears Credit Central. After learning the fundamentals of extending and collecting credit, she supervised a collection division that was one of the best in the corporation. She also taught inexperienced employees in all departmental positions and presented corporate training programs to all credit employees. Early on, she learned the importance of making training sessions interesting by adding her own creative spin.

As Executive Vice President for A.M. Miller & Associates, Inc., a large national collection agency located in Minneapolis, Paula was responsible for over 200 collectors, collection managers, and directors, as well as all collection area training and auditing. Under her leadership, the collection areas became top-performers for many national credit card, commercial, and student loan clients. Additionally, she implemented an internal audit program and developed management training modules as well as a management-trainee program.

With partners, Paula started a corporation called Collection Management Network (CMN) and served as its President and CEO. CMN operated a national network of collection agencies using a proprietary internet-based collection system. CMN also offered consulting and training services through its subsidiary, LPR.

Paula Catterall has a Master of Business Administration degree from Drake University and a Bachelor of Business Administration degree from the University of Iowa. She served as president of the International Credit Association.

Title: Regulatory Update - Including an FTC Regulatory Update covering Privacy, Identity Protection, Compliance and FDCPA

About Rebecca E. Kuehn:
Rebecca E. Kuehn is an Assistant Director for the Federal Trade Commission's Division of Privacy and Identity Protection. The Division of Privacy and Identity Protection is the newest of the Bureau of Consumer Protection's divisions, and oversees issues related to consumer privacy, credit reporting, identity theft, and information security. ... Read More »

Ms. Kuehn joined the FTC after 12 years as an attorney in private practice in Virginia, D.C. and Maryland. While in private practice, Ms. Kuehn was a litigator, defending and advising businesses in a wide range of cases, including issues related to privacy and credit reporting. Among her clients were finance companies, credit card companies, and banks.

Title: Skip Trace Solution - Portfolio Challenge

About Robert Fite:
Rob Fite joined LexisNexis in late 2006 as Vice President of Collections. Previously, Fite served as Director of Enterprise Decision Management Solutions for Fair Isaac, headquartered Norcross, Georgia. In that position, he was responsible for sales management of six EDM Solutions representatives with a $20 million annual revenue target. While at Fair Isaac, Fite established a solid base of relationships with top credit and risk management decision makers, represented a suite of analytical, scoring and decision management technology solutions and was responsible for overseeing technology for the entire credit life cycle. ... Read More »

Before becoming Director of Enterprise Decision Management Solutions, Fite served in various capacities within the organization, including Director of Collection & Recovery Solutions Sales. In that position, he created, developed and managed extensive partnership programs that included many leading industry data providers, processors and service companies. This increased revenue by 50% within the first 12 months and created several new sales channels. As Director of Go-To-Market & Business Development for Fair Isaac, Fite performed all product management and marketing functions for the company's new B2B communication network service, increasing revenue by 100% over three years.

Prior to joining Fair Isaac, Fite was Vice President of Major Accounts and Vice President of Decision Solution Sales for Experian in Atlanta, Georgia. He also brings extensive real estate experience to the table, having served in account management and acquisitions positions for TRW Real Estate Loan Services, Cardinal Industries and Anglin Investments, all based in Atlanta.

Fite holds a Bachelor of Science in Business Administration from Old Dominion University in Norfolk, Virginia. He is an accomplished speaker who has served on expert panels and led collections industry seminars, as well as authored numerous pieces in trade journals and periodicals.

Title: Dialers, IVR, and Voice Over IP: Optimizing Contact Solutions

About Tiffany Kreinbrink:
Tiffany Kreinbrink is President of the Collections’ Division of TouchStar Software. Tiffany graduated from Northwestern University, receiving a degree in Economics, with minors in French and Spanish. ... Read More »

Ms. Kreinbrink was formerly the Vice President of Sales & Marketing at TouchStar Software, where she successfully fulfilled the responsibility of building, overseeing, mentoring and managing both the sales and marketing teams.

At Strategic Retail Solutions, Tiffany held the title Director of Sales & Marketing, where she was responsible for launching and managing a new sales and marketing operation. As the Director of Research & Product Development, she managed editors, along with a research call center, for Chain Store Guide Information Services. During her role as Director of Information Systems Development, Tiffany managed implementation of all software development for Lebhar-Friedman’s publishing divisions. While working for Andersen Consulting, Tiffany served as the Senior Management Information Consultant. There, she was responsible for an impressive client base -- Disney, Florida Power & Light, the Internal Revenue Service – to name a few.

Tiffany, a renowned speaker, consultant and educator, uses this impressive background to help collections groups’ develop winning dialer strategies. In her spare time, Tiffany volunteers in Tampa-area elementary schools, as well as serves as a soccer coach. Her personal interests include, skiing, scuba diving and competing in triathalons.

Title: Scoring Strategies for Collections and Recovery: Analytics and Solutions

About Tim Gregory:
Tim is a Senior Vice President with Union Bank of California. He manages the Consumer Asset Risk Management Division which handles collections and recoveries of the bank’s consumer asset portfolio consisting of direct loans and lines of credit, overdraft protection, equity loans and lines as well as a portfolio of high end residential mortgages. ... Read More »

In addition Tim’s division manages the recoveries of the Bank’s operating losses thru in-house recovery efforts and agency placements. Periodic portfolio sales of charged-off credit assets are also an integral part of the Bank’s recovery strategy.

Tim is also a member of the Banks Consumer Asset Credit Policy Committee and Consumer Asset Risk Committee.

Prior to joining Union Bank 11 years ago, Tim held various retail banking positions with First Interstate Bank. These included Branch and Area Manager positions as well as Credit Administrator and Loan Center Manager spots. Tim also worked in Mergers and Acquisitions with First Interstate heading up the Retail Loan due diligence and analysis as well as conversion teams on banks actually acquired.

Title: The Buyers Perspective: Age, Quality, Media, and Price

About Tom Feely:
Tom is a Senior Vice President for Hilco Receivables. His responsibilities include: Agency / Attorney management, Collection strategy and performance, liaison with international subsidiaries and additional project management roles. ... Read More »

Tom has worked in the Banking and Consumer Finance industry for 25 years. He joined Hilco a year ago expanding his career into the distressed asset - debt purchasing business. Prior to joining Hilco, Tom worked for MBNA America Bank for 17 years in a variety of management positions. His focus over the last 10 years has primarily been in the recovery and asset sale area. He has an extensive background in this industry selling and managing all facets of distressed assets and standard recovery functions. In addition to Tom’s recovery background he has experience managing in credit, collections, authorizations, fraud, risk management and strategies. Tom started his career at Household Finance where he worked as a branch manager for 8 years in the consumer finance sector.

Title: Regulatory Update - Including an FTC Regulatory Update covering Privacy, Identity Protection, Compliance and FDCPA

About Tom Kane:
Tom Kane joined the Commission in 1990, where he has served continuously in the Bureau of Consumer Protection’s Division of Financial Practices. Much of his work in the division has focused on the Fair Debt Collection Practices Act and the Fair Credit Reporting Act. ... Read More » Since May 1998 he has coordinated the Commission’s debt collection education and enforcement program, while continuing to enforce other consumer protection statutes. Tom received his B.A. from the University of Virginia and his J.D. from the University of Maryland School of Law.

Title: The Buyers Perspective: Age, Quality, Media, and Price

About Tom Thurmond:
Tom Thurmond is an Executive Vice President with Resurgent Capital Services with his primary responsibilities consisting of Inventory and Network Management, and Portfolio Strategy. Resurgent is a manager and servicer of domestic and international consumer debt portfolios for credit grantors and debt buyers. ... Read More » Resurgent manages and collects on accounts placed with it for servicing by various creditors and debt owners. Resurgent manages accounts across the credit spectrum including performing accounts, sub- and non-performing accounts, secured accounts, and unsecured accounts. Prior to joining Resurgent, Mr. Thurmond spent 10 years with Capital One in various roles including Vice President of Recoveries for Credit Recovery Services and Director of Recoveries where he built and managed the outsourcing networks for collections, recoveries, and legal for the US Card Division. Mr. Thurmond was also previously employed as a Bank Examiner with the Federal Reserve Bank of Richmond where he led the safety and soundness reviews of financial institutions. He holds a bachelors’ degree in Economics from Hampden-Sydney College.

Moderator: Debt Sales Track

About Tony L'Abbate:
Tony joined Hudson & Keyse in September 2005. Prior to joining Hudson & Keyse, Tony spent eight years at Chase Card Services where he was the executive responsible for managing Chase Collections and Recoveries. Tony’s scope of responsibilities included site operations, pre and post charge-off collection strategy, ... Read More » compliance and risk control, capacity planning, loss forecasting, product management, agency management, debt sales management, and legal network management. Prior to Chase, Tony spent eleven years at Citibank in diverse credit card related areas beginning as controller in collections, managing nationwide expenses, serving as chief of staff for the Collections and Service Quality Director, managing Citi’s cardmember benefits area and in his last six years responsible for fraud loss prevention for the credit card and retail bank. Tony is a respected credit card and collections executive and has joined Hudson & Keyse to support its strategic growth.